Support for Auto Accident Help on iPhone

Auto Accident Help for iPhone is the first mobile application launched by Travelers.
Auto Accident Help on the iPhone

Accident Help is a guide that walks you through the steps to take when you are in an accident, and enables users to create and email an accident report, including guidance on what photos to take and what information to record. Additionally, Travelers' customers have the added advantage of starting an auto claim process directly through this application.

Immediately after a loss, it is natural to feel unsure about what steps to take. That is why Travelers wants to be there to help guide people through the process. Auto Accident Help provide peace of mind, guiding customers through the process of capturing the information needed after an accident.

Check out our YouTube video for a quick walk-through of the app.
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Frequently Asked Questions
Auto Accident Help – Report Hub

What does the Travelers iPhone application do?

Auto Accident Help provides guidance and information to users in the event of an auto accident. It provides step-by-step instructions on how to document an accident, regardless of insurance carrier. Both customers and non-customers can create an accident report, attach a voice recording, and take photos to document the accident. The accident report can be emailed to anyone.

What does the app have to offer for Travelers customers?

Travelers customers can use the iPhone application to start an auto claim, find a Travelers approved repair shop, or find a Travelers agent. The application also provides information about the claim process and Travelers in general, as well as easy access to key phone numbers. A personal profile including vehicle and agent information can be pre-populated into the tool.

Can customers get policy information through the mobile Web site or app?

Currently Travelers customers cannot access their policy information through the app. The app offers things such as the ability to file a claim, collect information, find an agent, find a repair shop, contact the company or get other useful tips including what to do after an accident.

Will Auto Accident Help work for any iPhone or iPod?

The application has been tested and is compatible with the iPhone 3GS.

Whom do I contact if there are technical problems?